No technical work on your end. We handle setup, configuration, and ongoing operation so your team can stay focused on patients.
LIORA is a fully managed call-handling service built specifically for private clinics. There is nothing for your team to manage. No software, no dashboards, no training. Calls are handled in full, and your team simply receives the outcome.
Patient information is handled with strict controls. Data is processed securely, access is limited, and only what is necessary for the enquiry and follow-up is retained.
We keep setup light and straightforward. Here's how it works.
We learn how your clinic operates — your services, appointment types, opening hours, and any specific preferences for how calls should be handled.
We configure LIORA to reflect your clinic’s tone, booking rules, and common patient enquiries, ensuring calls are handled consistently.
Before going live, we run test calls and refine the system to match your clinic’s tone and workflow.
Patients are routed to LIORA. From that point, enquiries are handled reliably and continuously. Your clinic simply starts receiving handled calls.
Here's a typical call, from greeting to the summary your team receives.
The call is routed to LIORA — either as your primary line during after hours or as overflow when your team is unavailable.
A warm, natural introduction tailored to your clinic, creating a clear and welcoming first impression.
LIORA answers patient questions, provides accurate information about your services, and gathers the details needed to move the conversation forward.
Appointments are scheduled according to your clinic’s availability and rules, without the need for callbacks.
Your team immediately receives a concise written summary including patient details, reason for calling, and any actions taken.
After each call, your team gets a clear summary that includes the patient's name, contact details, reason for calling, and any appointment that was booked.
Summaries are delivered instantly, so your team can follow up when needed, with full context and no reliance on memory or handwritten notes.
Asked about consultation pricing for new patients.
Provided clear breakdown of fees and what the initial appointment includes.
Patient expressed preference for afternoon availability and confirmed suitability for Tuesday 14:30 slot.
Built to provide a seamless patient experience at every stage.
Patient information is handled in full compliance with GDPR. Data is processed securely, stored responsibly, and never shared without explicit consent.
Calls are answered reliably during the hours you choose — no sick days, no hold music, no voicemail.
Patients experience a structured conversation, not a confusing menu or automated system.
There are no systems to maintain or issues to troubleshoot. LIORA runs in the background, and we handle anything that needs attention.
Book a short walkthrough and we’ll show you exactly how calls would be handled, based on your setup.
Book a Demo